You have 28 days to notify the small business who created your item(s) if you want to return or exchange. You then have another 14 days to send item(s) back to the small business. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).

How to cancel, return or exchange a product/order

Contact the small business directly by signing in to your account, clicking ‘my account’ click on ‘my orders’ within this menu, picking the order you want to return and then clicking on ‘contact seller’ where you can let them know what you wish to do.


If already received, package the item up and send it back to the small business within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage – Keep your proof of postage safe). Please note you are responsible for the return postage costs.


As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:

1. 14 days after the day the product is received by the Small business; or
2. if earlier, 14 days after the date you provide evidence that you have returned the product to the small business; or
3. if there were no goods supplied, 14 days after the day on which you informed the small business about your decision to cancel your order.


Please ensure you keep all packaging and product for it to be returned fully. Even if the product is faulty.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the small business ).

Some items are non cancelable.

If an item is personalised it can not be returned or refunded unless the item is faulty.


All our small businesses sellers comply with our returns policy, If you have any further questions, please get in touch using the contact us page on the bottom menu.

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